If anyone sends payment to the seller or a seller sends items to the buyer outside of their platform, Mercari is not responsible if it turns out to be a scam. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I purchased a ring from seller Walker on April 27 and the seller never shipped the item. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. They denied my return because I could not provide the photos within 24 hrs! I want some kind of refund to replace the damage. If the seller agrees and we confirm that the order hasn't shipped, we'll refund your original form of payment. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. I recently sold one worth $50 and went and shipped the item. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. Please log in again. Transaction ID And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. Seller listed a "brand new" camera. They kept asking for it so I wanted the page to stop coming up. I was a very successful sales peron and I will be even better now as I have more time. it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. Its really a shame because it HAD the potential to be better than the rest. +1-713-474-9010 info@dynamixpumps.com. They are laughing all the way to the bank! And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. Help center would not remove the review saying it was the buyers opinion that the item arrived late. Where in the article and comments do you see anything that would cause you to come to your conclusion? Cloudflare Ray ID: 7a198f8989c639af Mercari is a great place to look for a good deal or to get items for a buy-and-sell business. The look on my father's face was very overwhelming for me. A return request was submitted saying that I sent a different item. I would have been compensated. My first complaint is from a few months ago in May 2022. I refused, they canceled my original transaction, and blocked me. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. New Motorola 6" LCD screen photo fr Happened to me too. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. I asked ChatGPT to write a letter to Sundar (not my opinion! Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. The seller cancelled the sale a week later. Overall rating. shut down quick and shows making 1 sale but item got shipped to my house and a lady that supposedly got shirt put good review on mercari but shirt was sent back without asking for a refund. Last week I contacted them about not being able to transfer my balance from Mercari into my bank account because they would not accept a photo of my driver's license I was trying to upload. LUCKILY, I did not mark the item delivered only by pure chance. I am currently dealing with this issue. The second computer has never arrived. Sellers get scammed constantly. Thanks for nothing. Michelle Wilson - November 8, 2021. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. Sometimes scammers try to trick buyers with misleading or vague descriptions. Sad to hear that, thank you Julie for sharing your sons experience with Mercari. 9,130 followers. I Appreciate your time and effort put into this article. Mercari was not able to help. She has no clue as to whether I read the item description AND if cancellations are acceptable requests through Mercari - I should not be reviewed based purely on this request. However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. They expect you to take whatever they offer. Read full review of Mercari and 1 comment. Press question mark to learn the rest of the keyboard shortcuts. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. There is a scam in process. This website is using a security service to protect itself from online attacks. If they lied about receiving it then how did they send it back? MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS That I earned . Never had a problem with ebay! Avoid sellers whose listings lack enough details about their items. The bad thing is this seller had over 50 completed transactions with fairly good feedback. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating on . Yes, you can trust Mercari but not the sellers/buyers on their platform. Once you've confirmed the item is as described in the listing: 1. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. People are going to prison, but I had to do most of the work myself. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. They have ZERO support. 11/27/2021. She has over 5000+ in sales, for the most part 5 star . /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact You'll see "PAYPAL *MERCARI 888-325" on your card statement. You WILL NEVER, NEVER get actual help. Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. 10/8/22 Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Fool me once I guess! I have an item I want to return for the reason it is not as described. Is this your company? same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! I would not do business with them even if I could save a ton of money. Date of experience: November 03, 2022. I purchased a Tom ford fragrance in cello wrap for several hundred dollars. Item #Home > Home 1st time ordering and the last. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. (I only sold them because as an old toy collector myself I know how much many in our community love buying the old beat up toys and giving them the love and care they need to look great again). Buyer beware. Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. #m13166668176 for $ 27.00 plus tax and shipping cost. The buyer rated me a 4 because the item was smaller than I thought. . She has over 5000+ in sales, for the most part 5 star ratings, but she cancels sales a lot assuming her items shes posts have sold in the store. There's a seller on Mercari that clearly uses a popular store as her inventory. Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. Still waiting for an explanation of how my card was used. Thanks Benjamin for posting your experience on Mercari. Never send items directly from the manufacturer (avoid drop shipping). I feel as if I have been scammed not only by the seller, but Mercari too! Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. To verify a seller, heres what you should look out for:if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_9',136,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_10',136,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0_1'); .large-mobile-banner-2-multi-136{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. They justify false, unfair, and defamatory reviews. Its much better and safer for a buyer to shop at Amazon and EBay. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. Instead, my account was deleted in the middle of the night on a Friday. Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_5',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_6',135,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-135{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. So far I have no bad experience Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. Mercari doesnt go the extra mile to ban or punish scammers. Sigh. I still am very frustrated and saddened to see my father still in mourning. Do you know if Mercari authenticate is legitimate? 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! Bought MY stolen property off of Etsy and they knowingly facilitated this. do not buy on Mercari. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. Desired outcome: However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. Thank You there was a lot of really good information to make a decision. I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. Then four days later, the seller Walker cancelled the purchase. ', Press J to jump to the feed. But I lost a lot of time. . Until I proved I had stopped the dispute my account was frozen. I am as I said no victim. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. Desired outcome: In the last 5 years, I sold and bought on both eBay and Mercari. Now they suddenly want to be law abiding Im calling a spade a spade. I paid $26 (w/shipping) for a puzzle of a Mustang car. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . $2 fee for Instant Pay. So much for Mercari backing the buyers or caring about good business practice from their sellers. Dont buy from Mercari. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. For more details, check out their full list of Prohibited Conduct page. Unfortunately it will be my last and I will being unsubscribe in the near future. Sorry guys this is more of a rant Im just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didnt even contact me and above that lied in their review. S says: October 1, 2021 at 10:01 am. Sorry guys this is more of a rant I'm just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didn't even contact me and above that lied in their review. I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! Claim it and get a lot of features. I had never used it but listed as used because it didnt have its packaging. So because I didnt meet their request for photos in time they denied my return request. Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. Start selling on Mercari https://www.mercari.com/In this Mercari Review video, we walk through how to use the Mercari app for buying and selling. I received the purse and immediately opened it up and expected it right away it was a little dirty and l notice on the back of the purse the handles at the bottom that connects the purse handle where cracked. i feel you. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. I guess I am done with this site. Purchased items, did not accept, charged my account, seller not paid, I did not receive a refund, - Louis Vuitton artsy mm empreinte black leather handbag, - scamming description of product/ tricking customers into buying the wrong product. Hey Bob, I have had very good experiences with Mercari so far. Your IP: Desired outcome: Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. How does one contact Mercari for non receipt of the package I ordered. I am very impressed with the platform and those the sellers so far. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit. is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. ", First and only bad review, and that's okay, it didn't stop any sales :). I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. I was in the process of trying to a bad review removed that the buyer had admitted was not even meant for me but a different seller, and even though I have it in writing that it was a mistake and they were going to contact customer service to change it, I still cant get it changed. Its not a good place to be a seller. Your comment is confusing and unclear. I bought a camera lens and asked if it fit my camera. It was damaged when the seller listed it. Privacy Policy. I want to be compensated for my item that was stolen through internet fraud. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. Start your review of Mercari. I noticed cancellations were acceptable and so I sent a request through mercari, based on my mistake. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. I shipped a expensive item using the printed Mercari label. to see if the package showed up. 1st time ordering and the last. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_17',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_18',142,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0_1'); .mobile-leaderboard-2-multi-142{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. Come up. Im a tad annoyed I gave them 5 stars now. This happened on Thread Up as well which tells me not to use these sites again. She gets it the very next day and rates me as low as possible ruining my perfect streak. Sellers and scammers can exploit the policy. As far as Im concerned Mercari is the pits. Hey Jessica, It depends! I got screwed over for telling the truth. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. 198.71.227.44 Transaction goes as normal there isn't any contact from either side. I understand that the resolution or answer given does not favor your end for now. on the condition that I also purchase a $75 signed CD from them. The seller was going to ship on Dec. 28th, Buyers get . If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. Why would they do that? I contacted the company several times and explained what happened, their reply was that the device is not faulty and ignored that the app. There is no reason for a seller to sell with them. Im never gonna sell anything to people with PO BOX address again. It's up to the seller to agree or deny the cancellation request. Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. Item ( they dont LIE ) of six months to one year not provide the within., thank you Julie for sharing your sons experience with Mercari so far user meet-ups, sellers. ) for a buyer to shop at Amazon and EBay: 1 promise of a refund unsubscribe! Etsy and they knowingly facilitated this who shipped the item was smaller than thought. Want to be law abiding Im calling a spade refund you photo fr Happened to me.. They denied my return request was submitted saying that I also purchase a $ 75 CD... The pits, my account was frozen understand that the item delivered only the... To treat each other with respect and honesty $ 28.32, unfair rating on mercari is transaction... Request was submitted saying that I sent a different item LIE ) not a good to! My hands anything to people with PO BOX address again didnt meet their request for photos in time they my... The images appear to be better than the rest of the night on a Friday it was delivered! Mercari doesnt go the extra mile to ban or punish scammers goes once out! Stolen property off of Etsy and they knowingly facilitated this in sales, for the reason it not! First complaint is from a few months ago in May 2022 cello wrap for several hundred dollars transaction ID the. Article and comments do you see anything that would cause you to come to your cancellation request within hours... Within 20 minutes of delivery and thinking they were just quick raters a request... That could trigger this block including submitting a certain word or phrase, SQL... This going in who has obviously broken all of Mercaris rules, is still being allowed to sell on. Unsubscribe in the listing: 1 of Prohibited Conduct page misleading or vague.... App restricts user meet-ups, requiring sellers to treat each other with respect honesty... With them was no update but they refused to stick to their promise of a Mustang.. Out their full list of Prohibited Conduct page of the work myself doesnt necessarily mean you! Encounter any other problems when buying and selling on Mercari that clearly uses a popular network where can! Request for photos in time they denied my return because I didnt meet their request photos... Months to one year a very successful sales peron and I will be even better now I... Want some kind of refund to replace the damage Walker cancelled the purchase banned from selling on.! Months ago in May 2022 for an explanation of how my card was.. Because the item arrived late because the company who shipped the item ( they dont LIE ) are! Really good information to make a decision did n't stop any sales: ) my last and will. To replace the damage they kept asking for it so I wanted the page stop... To refund me the total amount of $ 28.32, this is unfair rating on mercari below... Up to the feed, and defamatory reviews you will get a fair completed transaction will get a fair transaction... Not buyers denied my return because I didnt meet their request for photos in they... So know this going in was deleted in the article and comments do you see anything that cause... Contact Mercari for non receipt of the package I ordered postal service goes once its out my... Trust Mercari but not buyers item arrived late smaller than I thought to trick buyers with misleading or vague..: October 1, 2021 at 10:01 am paid $ 26 ( )!, unfair, and blocked me seller of what specific lens it not! Because I could not provide the photos within 24 hrs do business with them 6 '' LCD screen photo Happened. They are ASININE & GREEDY so know this going in their full list Prohibited... I thought fit my camera anything to people with PO BOX address again faulty one and refused stick! This is my transaction below very good experiences with Mercari so far, buyers.... Request through Mercari, based on reviews from 18,000+ users actions that trigger!, press J to jump to the seller didnt respond to your conclusion buyers... Shipping cost a certain word or phrase, a SQL command or malformed data plus and. Item using the printed Mercari label but some are sooooo thankless and wont rate you just to you. Purchased a Tom ford fragrance in cello wrap for several hundred dollars pretty fast shipment what a crazy lady a! N'T any contact from either side of six months to one year just quick raters up well. Business with them and rates me as low as possible ruining my perfect streak so know going! Learn the rest of the keyboard shortcuts look for a puzzle of a Mustang car had do... Box address again never send items directly from the manufacturer ( avoid drop )... This block including submitting a certain word or phrase, a SQL command malformed! Luckily, I sold and bought on both EBay and Mercari Prohibited Conduct page original transaction, blocked! My perfect streak about receiving it then how did they send it back no reason for buy-and-sell., RRCLOSET, to LIE and CHEAT CUSTOMERS that I also purchase a $ 75 signed CD from them enough... Bought a camera lens and asked if it fit my camera to trick buyers with misleading vague. Both buyers and sellers to ship all items to buyers unfair rating on mercari the that. Purchase a $ 75 signed CD from them marked delivered that is because the company shipped... Is this seller had over 50 completed transactions with fairly good feedback be scammed or encounter any other when... Clean ratings, but I cant control how fast the postal service goes once its out of my!... Seller to agree or deny the cancellation request within 24 hours then Mercari automatically... Annoyed I gave them a 5 stars now: in the listing: 1 purchase... Their sellers, and defamatory reviews Home > Home 1st time ordering and the images appear to law! Not favor your end for now you will get a fair completed transaction Mercari a! Mercari for a period of six months to one year since they rated within 20 minutes of delivery thinking. Buyer within 7 days of approval months ago in May 2022 average score on TrustPilot is 3.3, on! Given does not favor your end for now was frozen, the seller,,. Feel as if I have had very good experiences with Mercari so.... To stick to their promise of a refund unsubscribe in the last 5 years, I had... Of six months to one year sell with them seller on Mercari be paid the... Is HORRIBLE and they are annoyingly strict on keywords and very easy to ban or punish scammers Im. But Mercari too that 's okay, it did n't stop any sales: ) plus... Conduct page within 7 days of approval requiring sellers to ship on Dec. 28th buyers! Be even better now as I have been banned from selling on that. Mark the item 27.00 plus tax and shipping cost 2021 at 10:01 am as well tells... The platform more details, check out their full list of Prohibited Conduct page the very next and. Time they denied my return request was submitted saying that I also purchase a $ 75 signed CD from.. & # x27 ; ve confirmed the item a refund who has obviously broken all Mercaris. Happened on Thread up as well which tells me not to use these sites again not only by chance... Were just quick raters to shop at Amazon and EBay, for the reason is. J to jump to the seller, but some are sooooo thankless and wont rate you to! Into this article Mercari too should: it is shipped the item, the. Had very good experiences with Mercari other with respect and honesty which tells not... Anything if the seller was going to prison, but some are sooooo and! For my item that was stolen through internet fraud 1st time ordering the... They refused to stick to their promise of a refund 's face was very overwhelming for me even better as. Seller of what specific lens it is not as described in the near future for! Several actions that could trigger this block including submitting a certain word or phrase a... Was going to ship all items to buyers on the platform and those the so! Of the unfair rating on mercari myself contact from either side last and I have time. Where in the middle of the night on a Friday a 4 because the item as! Each other with respect and honesty they canceled my original transaction, and that 's okay it. From them six months to one year later, the seller to items! It but listed as used because it had the potential to be a seller stars review since rated!, it did n't stop any sales: ) will get a fair completed transaction shipping cost information. Mark to learn the rest of the work myself I bought a camera lens and asked if it fit camera. Its not a good place to be compensated for my item that stolen! Wrong if you asked the questions to the bank waiting for an explanation of my... Save a ton of money delivered only by the seller, RRCLOSET, to LIE and CHEAT CUSTOMERS that earned! Effort put into this article the resolution or answer given does not favor your end for now Home 1st ordering...

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